Shipping, Returns, and Refunds
Shipping
Our products are dispatched from Madrid, Spain, through our fulfillment partner Huboo. New orders are processed within 48 hours and shipped using express shipping. All orders come with tracking, and you'll receive a confirmation email with the tracking number. Within the EU, no taxes or customs apply. For orders outside the EU, customs duties and taxes will be added in your home country.
Returns
We offer a 100-day return policy. If you're dissatisfied with your purchase for any reason, you can return the product within 100 days of you receiving the product and receive a full refund. Please note that you are responsible for the shipping costs back to our fulfillment center in Spain.
Refunds
Upon returning your products within the 100-day window, you will receive a full refund for your order. To initiate a return, please contact us through our customer chat. We are committed to ensuring your satisfaction.